For patients · San Pedro and Monterrey
A physician at your door. With a name and a cédula.
General medical consultations at home, for non-urgent conditions. No travel, no waiting room.
Remedio is in its pilot phase.
Each consultation is provided by the physician who accepts it, under their own cédula profesional and professional responsibility.
What your visit includes
A physician at your home
The physician arrives with their own general-consultation equipment.
A per-visit price
The price is the same, however long the consultation takes.
A prescription when your condition calls for one
Signed by your physician, on paper and in your account.
Live location
You see the physician on the way and can message them from the app if needed.
How it works
Three steps. No paperwork.
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Request your visit
Address, reason and urgency level from the app. We confirm as soon as a physician accepts.
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Receive your physician
You already saw their name and cédula before confirming. The consultation happens at your home.
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Summary in your account
Notes and receipt in your account, and your prescription when the treatment calls for one.
Coverage
We are starting in San Pedro and Monterrey.
Live outside the area? Create your account and register your address.
Coverage from launch
San Pedro Garza García and the Monterrey metropolitan area
Pricing
A closed price at booking.
The price you see when you book is the final price.
Programada
Booked in advance · you choose the day and time, and a physician accepts for that slot. For conditions that can be planned ahead.
$1,130.79 MXN
base $1,079 + platform VAT · single rate, no supplements
Regular
On demand · your request is posted for the same day and a physician accepts it, subject to their own schedule.
from $1,256.55 MXN
base $1,199 + platform VAT, daytime on weekdays
Urgente
Priority · your request is shown first to available physicians.
from $1,570.95 MXN
base $1,499 + platform VAT, daytime on weekdays
| Evening · 20:00 – 23:00 | +25% |
| Overnight · 23:00 – 08:00 | +50% |
| Saturday | +$100 |
| Sunday | +$250 |
Frequently asked
What we get asked most.
When is Remedio the right call?
For a general consultation at home: reviewing symptoms, following up on a treatment already under way, or assessing a condition that does not require emergency care.
Remedio is not an emergency service. If you need immediate care, call 911 or go to the nearest emergency room.
Do I get a prescription?
Yes, when your condition requires treatment. Your physician signs it and hands it to you on paper during the visit.
If your condition does not require medication, your physician does not prescribe one and explains what comes next.
When does the physician arrive?
It depends on the tier you choose; each one is described above, under Pricing. In all three you see the name and cédula of the physician who accepts, and the arrival time the app displays, before you confirm.
What if I need a specialist?
If your case requires a specialist, the physician who sees you recommends the next step.
Who is the physician who comes to my home?
The physician who accepts your request is a licensed physician with a current cédula profesional. Their cédula is on record before their account is enabled.
How is the visit paid for?
You register a card when you confirm the visit. In most cases the charge runs at that moment. The exception is a scheduled visit booked more than two hours and up to seven days ahead: there we place an authorisation on your card and the charge runs when the consultation begins.
Can I cancel or reschedule?
From the app, in your active visit — even if the physician has already arrived or the consultation has already begun. As long as you have not confirmed payment, cancelling costs nothing. If you have already paid, what you get back depends on the state of the visit: the detail is in Clause IX of the Terms of Service. If the physician cancels, you receive a full refund. Refunds take between 5 and 10 business days, a period your bank determines.
How is my data protected?
Your personal data is processed in accordance with Mexican data-protection law. See the privacy notice for purposes, transfers and your ARCO rights.